Privacy policy

General Data Protection Regulation (GDPR)

The GDPR compliance applies to all organisations within the UK and Flexgrid is required to communicate how we will manage the limited personal information we hold on our customers and commercial contacts.

As a provider of communication services the customer data we hold is limited to information relevant to this service and your contact information for those contacts with whom we hold contractual agreements with. We also maintain a database of prospective customers with whom we will communicate with about the services we can provide.

This data is maintained to support the contractual and legitimate interests of our current and prospective customers and ourselves in the provision and delivery of our service to the UK and EU marketplace. Consent is in place within the GDP Regulations to hold and fairly process personal data where such legitimate interests exist.

As a business Flexgrid takes the utmost care to protect the data we hold and to ensure that it is only used for its intended purpose of supporting our existing customers, delivery of service to them or to market our services to prospective new customers. Flexgrid hold certification to ISO27001 standard to underline our security credentials and demonstrate the importance of information security to all interested parties. Access by unauthorised parties is strictly prohibited and prevented through the application of suitable and appropriate security restrictions.

Flexgrid will not share this data with 3rd parties unless they are an authorised member of our supply chain who are required to process data on our behalf to enable the delivery of our services and support of Flexgrid as a business function. Flexgrid will not sell or share this data with 3rd parties seeking to provide other services or permit such activity to be undertaken regarding the information we share with our supply chain.

Your rights under the GDPR are not affected by our processing of this data however should you wish to contact us with any requests for information please address your communication to

Should the request be required to be handled by the organisation with whom the original consent was established we shall notify you of this.

How we use cookies (Website users)

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Your Consent: By using this website, you consent to the terms of our Privacy Statement and to Flexgrid’s processing of Personal Information for the purposes given above as well as those explained where Flexgrid collects Personal Information on the web. Should the Privacy Statement change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our website for a reasonable period of time.